Terms & Conditions

The following terms & conditions apply to bookings made on this website. Please read them carefully before making a booking.

Bookings

Please remember that a booking is a contract. All offers of accommodation on this website are subject to availability and we reserve the right to refuse any booking. Whilst every effort will be made to provide the room requested upon booking, due to any unforeseen circumstances this may not always be possible, in which case an alternative room will be offered, any upgrading will not be charged for, and price adjusted accordingly for any downgrade necessary. We do not allow pets of any kind.

ALL PARTY BOOKINGS ARE RESTRICTED TO A MAXIMUM OF THREE ROOMS

Prices

The prices displayed on the website are a total for your requested stay. A minimum length of stay, deposit, cancellation and other conditions may apply to certain rates, as specified. VAT is not charged under present legislation.

Payment

You will need to provide a credit card (or debit card) at the time you book to secure your booking. Where a deposit or full payment is required in advance, by booking you are authorising the debiting of the card provided. Any outstanding balance must be paid on arrival. Please note; DEPOSITS MAY ALSO BE MADE BY CHEQUE, PAYABLE TO THE HAVEN, AND SHOULD REFLECT THE COST OF ONE NIGHTS STAY IN THE ROOM OF YOUR CHOICE.

Guests should be aware that payment of deposits made via ‘Paypal’ from this website will be inclusive of their fees so may not reflect the room prices shown.

Cancellation / Non arrival charges

Cancellations must be made 7 days prior to scheduled date of arrival. Cancellation and non-arrival charges apply where cancellations are not permitted or that less than the required period of notice is given to release the booking, in which case you will be charged for one night's accommodation per room booked.

Change of Booking Details

Reservations may be amended in line with the booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit/prepayment held is subject to those booking terms at the time of the original reservation.

Arrival and Departure

Your room will usually be available around lunchtime (1-2 p.m.) on the specified date of arrival. On your departure day we ask that you vacate your room by 10.15am (unless a later departure is stated as part of your booking,) otherwise you may be subject to an additional charge of up to one additional nights stay. In the unlikely event that you have a problem during your stay you must bring it to the attention of the owners or management, to ensure that we have an opportunity to rectify the problem.

PARKING IN WHITBY IS ON-STREET AND MAINLY FREE, WE DO NOT HAVE ALLOCATED PARKING, there are three pay and display car parks nearby.

LOST KEYS, there will be a charge of £25-00 made for replacement of lost keys.

During Your Stay

Guests are welcome to use our lounge adjacent to the dining room, but are reminded that it is only available until 10pm daily.

We pride ourselves on the standard of comfort and cleanliness of our rooms, WE THEREFORE DO NOT ALLOW TAKEAWAYS TO BE CONSUMED ON OUR PREMISES.

We do expect guests to conduct themselves in a proper manner; any excessive noise or disturbing of other guests will not be tolerated. Any or all damage or breakages must be paid for.

Despite the new smoking regulations, a small minority of guests still think it is their right to smoke on our premises, (may we remind them that this property is also our home,) any guest we suspect of smoking could face immediate eviction without refund.

Website Information

While all reasonable efforts have been taken to ensure the accuracy of information on this website, we do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. The content of this website is the copyright of The Haven Whitby and may not be copied, reproduced, published, or distributed or amended for any other purpose, without our prior written consent.

Trademarks used on the website are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept any responsibility for the content or use of third party sites.

What our visitors say...

  • "We have just returned from what was meant to be a one night stop at the haven, however due to bad fog on the north York moors we turned back and stopped for a second night, and we were fortunate enough to get back into the same room (number 2). Although all the rooms are lovely, room two has the benefit of a four poster bed and one of the most stunning sea views so is our favourite. The bed is super comfortable - just what you need after a day exploring!"
    LauraJo34, York
  • "Just returned from a weekend at the Haven together with three other couples. Really clean, good location, beds are so comfy, Stevie is a great hostess and brilliant breakfast!! Nothing too much trouble will definitely be back next year!!"
    jooles168, Sheffield
  • "We stayed at the Haven for 2 nights. The landlady Stevie could not have made our stay any more welcoming. The hotel is very clean and homely. The landlady is a bundle of fun and always cheerful and willing to have a chat !!!! We stayed in room 1 on the first floor. Nice view out to sea. Room was compact but ideal as a base to enjoy Whitby's sights and atmosphere. We will definitely be going back to see the lovely lady again. Thank You."
    Steve and Linda, Richmond
  • "We have stayed at this delightful B & B for 2 years running. We return because of the high standard of cleanliness, the warm & friendly welcome & the guarantee of a good nights sleep. We are never disappointed. Ask for room 2, in particular, if you enjoy sleeping in a four poster bed, having a good view of the wonderful Whitby bay and prefer a 'special' table alongside the bay window where you can leisurely eat a full English breakfast! Stevie's good sense of humour & attention to detail are highly recommended."
     
    Sue P, Huddersfield
     
  • "I have stayed in various B&Bs and I can honestly say that last weekends stay at The Haven has been the best by far.On arrival there was a mix up with the booking but this was at no fault of Stevie. The mix up was sorted and meant us being upgraded to the 4 poster room, which i must say is gorgeous with the most amazing views of the bay. The room was immaculately clean and decorated to a very high standard. The breakfast was amazing, fresh tasty, cooked well and just enough. When we go back to Whitby I will be back at the Haven :-) "
    vicsterloubury, Manchester
  • "We have just enjoyed a fabulous 2 night stay at The Haven. We were in room 1 with fantastic views out to see and if we looked to the right from our room we could see the old Abbey. Stevie is your perfect host who would bend over backwards for you :) Cannot find a fault at all. We shall be booking again very soon"
    pickle16, England
  • "Another fabulous stay (our second this year) at the Haven. Spotlessly clean, top quality beds, beautiful breakfast - copious amounts of tea and toast !!! (Stevie has a witty, dry lovely sense of humour - which obviously some people lack) We've been going at least once a year since Stevie and Chris opened - had good laugh with them as per usual. Once again thanks to them for their hospitality."
     
    anniehughes13, Rotherham
  • "We have stayed at The Haven on many occasions and each time has been excellent. Stevie & Chris are great hosts and nothing is too much trouble. We love the sea view from room 2, room 1 also has a sea view. The rooms are spotlessly clean with high quality bed linen (I'm funny about things like that!). Excellent breakfast and everything to a high standard. Looking forward to our next visit."
     
    independent32, Nottingham
  • "Excellent location near town centre, close to some lovely restaurants and pubs, didn't want to come home. Breakfast was a full english and was all nicely cooked. loads of tea and coffee on tap. It was a very friendly atmosphere and we were made to feel very welcomed. The room was beautiful and we had a lovely view over looking the sea and harbour. Fresh towels and tea and coffee in the room.it was perfect and we will defiantly stay there again."
     
    Mark T, Knaresborough
  • "My husband and I have gone to Whitby every year for the last 8 years and have stayed in various B&Bs. We can honestly say that this weekends stay at The Haven has been the best by far. We are both believers of excellent customer service and Stevie made sure of that. The room was immaculately clean and had a super view. The breakfast was well presented and piping hot. We will definitely be visiting The Haven on our next visit."
     
    John & Janet Watts, Bradford